Shipping & Returns
Customer Service: M-F 8am - 4pm PST - Toll Free (855) 939-8500 - Email Us
PLEASE NOTE: As of 07/06/2015, the ShopBabette.com phone system is currently down. Please email us at firstname.lastname@example.org for any questions.
Online orders include CONVENIENT AND EASY SIZE EXCHANGES & Returns - FREE!
- Just affix the included pre-paid FedEx Return Label** to your return package and drop off at your nearest FedEx location.
Babette uses FedEx as our shipper for all web orders. We cannot ship to Post Office boxes. If you provide a P.O. box to us for shipment, we will contact to inquire about a physical address, and your shipment may be delayed.
Our rates are quoted live through a connection with FedEx Web Services.
These are current, live shipping rates and are adjusted by FedEx on a weekly basis.
You can receive FREE FedEx Ground shipping on orders subtotaling over $700 - no coupon code is required.
NOTE: Per state laws, sales tax for Illinois & New York customers is calculated including shipping costs
NOTE: International shipments are handled by our partner, International Checkout. Please see the International Orders section below for more information.
We offer the following Domestic shipping methods:
FedEx Standard Overnight – Overnight shipping with next business day delivery by 3 PM to most areas
(4:30 PM to rural areas). Monday - Friday delivery.
FedEx 2Day – Two business day shipping with delivery by 4:30 PM to most areas (by 8 p.m. to residences).
FedEx Home Delivery – 2-6 business day shipping to most areas, depending upon distance from shipping origin.
Orders are usually shipped within 48 hours of order placement Monday - Friday 8am - 4pm (Pacific).
Rush orders (Overnight and 2 Day) placed before 12 Noon PST Monday - Friday usually ship the the same business day. Rush orders placed after 12 Noon PST will usually be shipped the following business day.
A FedEx tracking number will be emailed to you once the order has been shipped. Orders may arrive in multiple shipments.
The rate charged for the shipping of your order is based on the weight of your products and your location. You will have the opportunity to be quoted shipping prior to checkout.
Please return items to us (see Return Policy below), and we will promptly and courteously refund your money in the same form as your purchase, or we will exchange the merchandise. You will not be charged for FedEx Ground shipping on exchanged merchandise.
Return Policy – Web Purchases:
- Please include all vendor packaging with intact labels and tags, with the merchandise in the same condition as when it was received (unworn, unwashed, and undamaged).
- Once you receive your last package, you have 14 days to decide whether or not to keep the merchandise. You must ship the item back to us by the 14th day.
- A 10% restocking fee will be added for merchandise received between 15 and 21 days after the allotted return window.
- If you would like to return your online order to a local Babette boutique, you may do so. Please bring all order paperwork so that the store can mail your return back to our Oakland, CA office for processing. Your credit card will be refunded when the items are processed, not at the store. You may not exchange items at a local Babette boutique.
- You may not use a Babette store credit for an online purchase.
- Jewelry is subject to a 7 day return policy.
Return Instructions –Web purchases:
- Please fill out the Return/Exchange Form included with your order.
- Place completed Return/Exchange Form in package with items to be returned/exchanged.
- Choose one of the following RETURN SHIPPING OPTIONS:
- Option #1 CONVENIENT AND EASY RETURNS - FREE! (not available for Non-U.S. shipments):
- Affix the pre-paid FedEx Return Label** to your return package and drop off at your nearest FedEx location.
- Option #2 RETURN TO OUR RETURNS DEPARTMENT WITH THE SHIPPER OF YOUR CHOICE:
- You may use the label for return shipping on your packing slip, and pay for postage with the shipper of your choice.
- If you do not have the label from your packing slip, use the following address:
867 Isabella Street
Oakland, CA 94607
* If you no longer have your packing slip, please contact Customer Service at 1-855-939-8500 (Mon.–Fri., 8am–4pm PST).
** A pre-paid FedEx Return Label is included in each order (except non-U.S. and Store shipments). If you did not receive a return label in your order, please call us and one will be emailed to you.
*Please note that all sale items are Final Sale only, and there are NO Returns or Exchanges.
If you need to cancel your order, please call us as soon as possible at 1-855-939-8500 (Mon.–Fri., 8am–4pm PST). We may be able to cancel the order based on when it is in processing.
If we didn’t answer your Returns question here, please email us anytime or contact Customer Service at 1-855-939-8500 (Mon.–Fri., 8am–4pm PST).
BABETTE has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at email@example.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from BABETTE. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.